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Website Maintenance

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Ongoing Maintenance & Support Services

Pre-Paid Maintenance & Support Plans

We offer flexible support options that are custom designed to provide you with as much or as little support as you need when you need it. Whether you choose dedicated or priority-based support, you can fully customize either plan to meet your needs and budget. View our support options below and get in touch today to keep your site moving in the right direction!

Dedicated Support
Dedicated support means that you are provided with a dedicated resource who is always available to handle any emergency or support request that you have. You are provided with a certain amount of work hours based on your needs and any additional hours required are available at a discounted rate. Dedicated support is charged on either a monthly or yearly basis.
Priority-Based Support

Priority-based support means that you will create a ticket for any work you need and we’ll assign a resource to complete your request on a first come first serve basis. You can purchase priority-based support in buckets of hours (10/20/50), where the more you buy the greater the discount rate. Priority-based support is charged on an hourly basis.

Enhancing Website Performance and Security

Website maintenance and support services are vital for the ongoing success of your website. These services cover a range of activities aimed at ensuring its functionality, security, and performance.

With regular maintenance, you can update content, plugins, and themes, monitor security, fix broken links, and optimize performance. This keeps your website up to date, secure, and running smoothly.

In addition, support services provide technical assistance and troubleshooting when issues arise. Whether it’s addressing downtime, resolving errors, or providing general support, experts are there to help.

Investing in website maintenance and support allows you to focus on your core business while professionals handle the technical aspects. This ensures your website remains functional, secure, and provides a positive user experience.

By prioritizing website maintenance and support, you can stay ahead of potential issues, maintain a strong online presence, and deliver a seamless experience to your visitors.

How We Do This?

ONLINE TICKETING SYSTEM

An online ticket system catalogs all the interactions that take place between clients and the support team.

TIME TRACKING

Track the time and coordinate the maintenance successfully.

FLEXIBLE

Our flexible approach enables to provide better support for our clients.

QUALITY ASSURANCE

We ensure that each link, button, form, and all the other features are operating as they should.

CONFIDENTIALITY

We continue to maintain the confidentiality of client records even after the client relationship has ended.

Pricing and Packages

  • SILVER PLAN Monthly plan
  • $20
  • Technical Support
    (Emergency)
  • The client requested
    content updates
  • Update CMS core and
    plugins & theme
  • Weekly off-site backups of
    the full website
  • Uptime & security monitoring
  • Detailed monthly report
  • Minor bug fixing
  • Email support
  • 24/7 uptime monitoring
  • Malware protection
  • Security patches
  • BUY NOW
  • GOLD PLAN Monthly plan
  • $40
  • Technical Support (Emergency)
  • The client requested content updates
  • Update CMS core and plugins & theme
  • Weekly off-site backups of the full website
  • Uptime & security monitoring
  • Detailed monthly report
  • Minor bug fixing
  • Email support
  • 24/7 uptime monitoring
  • Malware protection
  • Security patches
  • BUY NOW
  • PLATINUM PLAN Monthly plan
  • $80
  • Technical Support (Emergency)
  • The client requested content updates
  • Update CMS core and plugins & theme
  • Weekly off-site backups of the full website
  • Uptime & security monitoring
  • Detailed monthly report
  • Minor bug fixing
  • Email support
  • 24/7 uptime monitoring
  • Malware protection
  • Security patches
  • BUY NOW

Get in Touch

Need assistance? We’re here to help!

Contact now
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Why Choose Us

At Ysoft Solution, we have the appropriate systems in place for any sized project. We aim to increase our client’s productivity and growth. On each project we will deliver
  • Detailed Quotes for Clients Approval
  • A Professional Service and Talented Team
  • Communication throughout the lifecycle of the partnership
  • Document control where required and client approvals to protect overall branding
  • Clients Information to be always confidential and secured
Ysoft Solution believes true success is in the form of cooperation and teamwork with our clients. We offer advice and integrate the delivery of scope to the client’s expectations. We always seeking for feedback to improve and to ensure our service are efficient and result driven.

    Ysoft

    Ysoft Solution is a professional digital marketing company located in Colombo, Sri Lanka. With 12 years of experience in Web and Mobile Applications developing and online marketing with a keen interest in ensuring that we are at the cutting-edge in technology and software development process. we create bespoke websites and marketing campaigns with your best interest in mind.

    ADDRESS

    T/37/7, Jayasumanarama Road ,
    Ratmalana, Colombo, Sri Lanka

    PHONE

    (+94) 714 983 635 / (+94) 112 626 170/ (+94) 711 058 717

    EMAIL

    [email protected]

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